Answered By: Barbie Selby
Last Updated: Mar 09, 2018     Views: 7

There are a few reasons you might be having trouble with this.

Students

VIRGO IDs are Case Sensitive.   If you are a student you use your computing ID (abc1de) as your ID.  Most of the time its lower case, but if that doesn't work try UPPER CASE.

Your PIN should be the last 4 digits of your numerical student ID.  However, you may have changed it.  We can answer that.  Call the library at 434-924-3021 or email library@virginia.edu to check on that.  We can also reset it for you.

 

Community Borrowers

Almost all community users of the library have their IDs set to their drivers license numbers.  If there's a letter the letter is in UPPER CASE - T1234567.  Your PIN should be the last 4 digits.

 

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